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FREQUENTLY ASKED QUESTIONS

ABOUT THE SHOW
WHY ISN’T MY CITY ON YOUR TOUR SCHEDULE?

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. For the most up-to-date schedule information, us here.

WHEN IS THE SHOW COMING TO MY CITY?
WHAT CAN I EXPECT TO SEE AT THE SHOW?

Jurassic World Live Tour is a live entertainment experience for the whole family that is rooted within the Jurassic World franchise complete with life-sized dinosaurs, heroes and villains. Throughout their journey, our heroic male and female characters are faced with obstacles that are overcome through pulse-pounding stunts and action-packed fight sequences that deliver edge-of-your-seat entertainment.

HOW MANY CHARACTERS CAN I EXPECT TO SEE AT THE SHOW?

Jurassic World Live Tour will feature more than 20 characters including nine dinosaurs – Blue the Raptor, Triceratops, Pteranodons, T. rex, Baby Stegosaurus – as well as hero and villain characters. Characters are subject to change.

IS THE SHOW BASED ON THE MOVIES?

Jurassic World Live Tour takes the live show experience to a whole new level with an original story that brings human and dinosaur characters together in an all-new production.

IS THIS SHOW APPROPRIATE FOR FANS OF ALL AGES?

Jurassic World Live Tour was created for fans of all ages. Parents are best suited to determine what is age appropriate for their children. The show features special effects, including strobe lights and a safe theatrical fog, along with the wonder and thrills that the Jurassic World brand is known for. Kids aged 2 years and up will require a ticket/seat, 23 months and under may sit on a guardians lap. Select showtimes may have kids tickets for ages 2-12.

WILL STROBE LIGHTS BE USED IN THE SHOW?

Yes, strobe lights will be used in the show.

DOES JURASSIC WORLD LIVE TOUR FEATURE ANY SPECIAL EFFECTS DURING THE SHOW?

The show features special effects, including strobe lights and a safe theatrical fog, along with the wonder and thrills that the Jurassic World brand is known for. We recommend contacting Customer Service for further details.

WHAT TIME SHOULD I ARRIVE?

Please make sure to allow time for traffic, parking, entrance delays and you may want to purchase merchandise before the start of the show.

WHAT SHOULD I WEAR TO THE SHOW?
We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.

 

Inappropriate Attire
Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:

 

  • Costumes and costume masks, which may not be worn by Guests 14 years of age or older
  • Clothing with objectionable material, including obscene language or graphics
  • Excessively torn clothing
  • As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
  • Clothing that touches or drags on the ground
  • Obscene or profanity tattoos

 

Costumes are not permitted for guests 14 years and older.

 

For Guests 14 Years of Age or Under:
Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and/or removed from Jurassic World Live Tour, unless his or her costume can be modified to meet the above standards:
  • All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.
  • Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.
  • Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.
  • Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.
  • Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.
  • Costumes may not drag or trail on the ground.
  • Capes may be worn if the length does not go below the waist.
  • Themed T-shirts, blouses, sweatshirts and hats are acceptable.
IS THE VENUE HANDICAP ACCESSIBLE?

Please contact your local venue as they can provide you with information about handicap accessibility.

WHO DO I CONTACT FOR SPECIFICS ON WHAT I CAN BRING TO THE SHOW?

Every venue has a specific set of guidelines for what visitors can or cannot bring into the building. For an updated list of prohibited items, please visit the venue’s website or contact them directly for details.

WILL THE SHOW TOUR INTERNATIONAL CITIES?

International cities will be added at a later date. You can sign up to become a Feld Preferred Customer to be alerted when International cities are added.

WHO DO I CONTACT REGARDING MERCHANDISE?

Please call Feld Entertainment Consumer Products at (800) 755-1530 or email [email protected].

IS MERCHANDISE AVAILABLE AT THE SHOW?

Yes, merchandise is available at the show.

HOW CAN I PURCHASE SHOW SOUVENIRS OTHER THAN AT THE SHOW?

You can find out about the availability of tour souvenirs by calling Feld Entertainment Consumer Products at (866) 295-2706, or email [email protected].

HOW LONG IS THE SHOW?

The show is approximately one hour and 50 minutes long. This includes a 15-20 minute intermission.

WHAT IS IN THE PRESHOW?

Jurassic World Live Tour guests are invited to enhance their show tickets with a preshow experience that includes photo opportunities with Triceratops, Stegosaurs, Baby Bumpy, the Jurassic World jeep, and Gyrosphere.

The preshow experience is included with your ticket and starts one (1) hour before showtime. For more information and availability, visit your local event information page.

CAN I BRING A CAMERA?

Yes, we wouldn’t want you to miss the opportunity to capture your friends and family enjoying the show! Please note, professional photography and videotaping are strictly prohibited without prior written consent from the show. Camera policies differ from venue to venue so be sure to check your local venue’s policy. Unless otherwise indicated, all in-show content is copyrighted by Feld Entertainment and/or its licensors, all rights reserved. No footage of our events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written consent. Please note that publicly posting, uploading or sharing online, including, without limitation, on social media, is not a permitted personal use.

HOW CAN I CONTACT THE PRODUCERS OF THE SHOW?

You may send an email to [email protected].

WHO DO I CONTACT REGARDING A QUESTION OR COMMENT ABOUT THE SHOW?

You may contact us directly here, by phone at (800) 844-3545, or by mail at:
Customer Relations
800 Feld Way
Palmetto, FL, 34221

WHERE CAN I RECEIVE PRESS INFORMATION?

Please visit the Press Room on our website to submit your request to cover Jurassic World Live Tour.

WHAT DO I DO IF I HAVE COVID OR WELLNESS-RELATED QUESTIONS?

Guest health and safety remains a top priority for Jurassic World Live Tour and our venue partners. Please monitor the “Venue Info” links on your event page for venue policies, including health and safety protocols, which are subject to change. You can also contact us directly with any questions or concerns.

ABOUT TICKETS
IS THERE PREMIUM OR VIP SEATING AVAILABLE?

Get closer to the action with Premium Floor Seats. This exclusive, environmental seating section on the arena floor puts you and your family in the middle of this adrenaline-pumping adventure. Go to the Premium Floor Seats page to find engagements near you. Quantities are limited.

IS THERE A COUPON OR PROMO OFFER?

You can sign up here to stay up-to-date on exclusive offers, special savings, advance ticket notices, and more!

HOW CAN I WIN TICKETS?

On occasion, our local partners may advertise local promotions or contests to win tickets.

HOW CAN I PURCHASE TICKETS? HOW MUCH DO TICKETS COST?

You may purchase tickets through your local ticket agency (e.g., Ticketmaster or Tickets.com) or visit the arena box office. To purchase tickets the day of the show, go directly to the arena box office. Ticket prices vary by seating location, city, performance date and time. For more information, visit our Schedule & Tickets page.

WHAT IS THE PERFORMANCE SCHEDULE?

Visit the Schedule & Tickets page for the most up-to-date schedule information.

AT WHAT AGE DOES A CHILD REQUIRE A TICKET?

Children under two years old are admitted free provided they sit on a parent or guardian’s lap. All children two years and older must have a ticket.

ARE THERE SPECIAL TICKET PRICES FOR CHILDREN?

Ticket prices are the same for children two years of age and older and adults alike. Please contact your local ticketing agency (e.g. Ticketmaster or Tickets.com) or your arena box office to find out about any special ticket savings that may be available.

DO YOU OFFER SPECIAL TICKET PRICING FOR LARGE GROUPS?

Group tickets are available in select markets. Check availability by going to our Schedule & Tickets page to find the show happening near you and look for the “Group Sales” section for details on who to contact.

HOW CAN I BRING THE SHOW TO MY CITY/VENUE?

We’re happy that you want to see the show near you! You can send an email to your local venue letting them know that you’d like to see Jurassic World Live Tour in your city.

WHO DO I CONTACT ABOUT MY EXPERIENCE PURCHASING TICKETS?

To share your comments and questions, you may contact Customer Service directly or by mail:
Feld Entertainment, Inc.
c/o Customer Service
800 Feld Way
Palmetto, FL 34221

DOES THE SHOW PRESENT PERFORMANCES IN SPANISH?

It has not yet been determined if we will have performances in Spanish. Please check your event listing at a later date.

WHAT IF WE HAVE TICKETS AND ARE NOT ABLE TO ATTEND?

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date and refunds may be available, as necessary. Events that are cancelled without being rescheduled are eligible for a ticket refund. Many ticket sellers such as www.Ticketmaster.com allow fans to sell their tickets to other fans who can attend. Insurance on tickets may also be available at the time of purchase and we recommend that you contact your ticket seller to confirm insurance was added to your online ticket order so they may better assist.

I AM BUYING TICKETS AND EXPERIENCES AS A GIFT FOR MY FAMILY AND I WON'T BE ATTENDING. IS IT POSSIBLE TO TRANSFER TICKETS TO MY FAMILY?

We recommend contacting the ticket seller you purchased from to better assist with your online ticket and experience transfer of tickets.

ABOUT FELD
WHO IS FELD ENTERTAINMENT?

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Monster Jam®, Monster Energy Supercross, Disney On Ice, Disney Live!, Marvel Universe LIVE!, Sesame Street Live! and DreamWorks Trolls The Experience. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents.

 

More information about Feld Entertainment is available online at FeldEntertainment.com or you can email your questions to [email protected].

HOW CAN I CONTACT A CHARACTER?

You may send your letter to the address below and it will be forwarded directly to the performer. While performers like to hear from their fans, please be aware that they have a busy travel and performance schedule and may not be able to respond to you. The address is:

Character Name c/o Jurassic World Live Tour
Feld Entertainment, Inc.
800 Feld Way
Palmetto, FL 34221

HOW CAN I BECOME A PERFORMER OR CREW MEMBER IN JURASSIC WORLD LIVE TOUR?

If you are interested in joining an elite group of live entertainment performers, and dream of traveling the world, contact us to learn more about the audition process. Please send a resume and photo to:

Talent Director and Production Coordinator
Jurassic World Live Tour
Feld Entertainment, Inc.
c/o Customer Service
800 Feld Way
Palmetto, FL 34221

Qualified applicants interested in traveling crew positions, please contact [email protected].